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The Kushader Co

Shipping Policy

Shipping of products will be quoted/confirmed at the time of order confirmation.

Nationwide shipping - South Africa Only

Greater Durban Area: R70
South Africa: R120
FREE standard shipping on orders worth R2500 or more.

Weight restrictions do apply and additional weight above the limit may be charged for.

Certain products are made to order to ensure maximum freshness. It takes 1-4 business days to process, produce and book your order. Once your order has been booked with our courier, delivery typically takes 2-3 business days to most areas in South Africa; delivery to outlaying areas may take 3-4 business days. Orders will not be processed without Proof of Payment and will only be shipped once payment reflects.

Refund Policy

Refunds apply to cancelled orders (see cancellation policy) or to items broken during shipping-the breakage must be brought to our attention on receipt and opening of order, along with an unedited image of the issue.

Refunds will be paid via EFT into the customers bank account of choice and can take 3-5 business days; and may incur an admin fee (see cancellation policy)

Cancellation / Return / Exchange Policy

Return & Exchange Policy

The re-dispensing of a medicine which has been returned is prohibited, therefor, for the safety of our patrons, we do not accept returns or exchanges. Refunds apply to cancelled orders; refunds or exchanges apply to items broken during shipping-the breakage must be brought to our attention on receipt and opening of order, along with an unedited image of the issue.

Cancellation Policy:

Unpaid orders are not processed and do not incur cancellation fees.

Paid orders cancelled before processing are eligible for 90% Refund or Store Credit

Paid orders cancelled after processing but before production are eligible for 80% Refund or Store Credit

Paid orders cancelled after processing and production are eligible for 50%  Refund or Store Credit

No cancellations accepted after shipping (see return policy)

**It takes 1-4 business days to process, produce and ship your order.