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Shipping Policy

Shipping of products will be quoted/confirmed at the time of order confirmation.

Products will only be shipped after payment is made.

Free Shipping on orders over R1000

Refund Policy

Our product can be returned within 14 days of the original purchase date of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return please make sure that the product was purchased in the last 14 days and the product has not been used or damaged.

Products that do not meet this criteria will not be eligible for a return. Shipping costs are not included in your refund.

Returning items to Joocym (PTY) LTD will be at your own cost.

Cancellation / Return / Exchange Policy

Cancellations will only be considered 24 hours after the order is made. 

Any payment deducted before the order is shipped will be refunded once cancellation is complete. 

Refunds should reflect within 3-5 business days of successful cancellation